Delivery & Opening Hours During the 2024 Holidays
To ensure your gifts arrive on time for Christmas, please place your order by December 19 before 5:00 PM.
Our adjusted opening hours during the holidays:
- December 25 & 26: Our office and warehouse will be closed for Christmas. We’ll be back on December 27, and orders will be shipped again from this date.
- January 1: Our office and warehouse will be closed for New Year’s Day. From January 2, we’ll be fully operational again, and orders will be processed as usual.
Please note: On the days mentioned above, we will not be available by phone, and it may take longer to receive a response to your email.
We wish you a wonderful holiday season and a happy New Year!
DELIVERY TIME
If you place your order on weekdays before 05:00 PM, you will receive it at home the next day.
SHIPPING WITHIN THE NETHERLANDS
For orders that fit through the mailbox, the shipping cost is €2.95. For standard shipments within the Netherlands, the shipping cost is €6.95.
(Standard PostNL shipping costs)
Orders over €40 are shipped for free.
SHIPPING TO BELGIUM
For orders that fit through the mailbox, the shipping cost is €4.20. For standard shipments within Belgium, the shipping cost is €11.75.
(Standard PostNL shipping costs)
Orders over €60 are shipped for free.
SHIPPING TO GERMANY
For orders that fit through the mailbox, the shipping cost is €4.20. For standard shipments within Germany, the shipping cost is €11.75.
(Standard PostNL shipping costs)
Orders over €60 are shipped for free.
RETURNS
Every order is made, packed, and shipped with great care and attention. However, if you are not satisfied, it's unfortunate, but there is no problem in returning your product.
You have the right to cancel the product within 14 days of receipt without giving any reason. After cancellation, you have an additional 14 days to return your product.
HOW TO RETURN A PRODUCT?
Please check if your product meets the conditions: – It must be undamaged. – It must be returned in the original packaging.
- Send an email to [email protected] indicating which products from which order you will be returning.
- Pack the items in the original packaging.
- Send the items to the return address.
- Stamp the package and take it to a PostNL, DHL, or UPS service point.
- The costs of the return shipment are at your own expense.
- Once we have received your return package, we will refund the amount to your bank account within 7 days.
